Helli AAC User Manual

1. Introduction

Welcome to Helli AAC, an advanced communication tool designed to assist users in creating and managing communication boards, schedules, and custom word libraries.

This manual is specifically designed for regular users of Helli AAC and covers all the features and functionalities available in both Standard Mode and Child Mode.

About Helli AAC

Helli AAC is a communication support application that helps users create visual communication boards, manage schedules with visual cues, and organize vocabulary by categories. The application is designed to be user-friendly and accessible for people of all ages.

Key Features

• Custom communication pages with adjustable layouts
• Visual scheduling with calendar integration
• Categorized word libraries
• Custom word creation
• Child Mode for simplified interaction
• Text-to-speech functionality

How to Use This Manual

This manual is organized into sections covering different aspects of the application. You can navigate to specific sections using the Table of Contents. Each section provides step-by-step instructions and explanations of the available features.

If you're new to Helli AAC, we recommend starting with the "Getting Started" section to familiarize yourself with the basic interface and functionality.

2. Getting Started

This section will guide you through the initial steps of using Helli AAC, including logging in, navigating the homepage, and understanding the different user modes.

Logging In

To access Helli AAC, you need to have a registered account. Here's how to log in:

1. Navigate to the login page.
2. Enter your registered email address.
3. Enter your password.
4. Click the "Log In" button.

If you have forgotten your password, you can request a password reset link by clicking on the "Forgot Password" link on the login page.

Homepage Overview

Once logged in, you'll be directed to the Helli AAC homepage. This serves as a central hub with quick access to all main features:

• Welcome Message: Displays your email address.
• Navigation Cards: A grid of cards providing quick access to various sections:
  • Categories: Browse words organized by category.
  • Pages: Create and manage communication boards.
  • Calendar: Manage schedules and events.
  • Child Mode: Enter the simplified interface.
  • Profile: View and edit your user profile.
  • Settings: Configure application preferences.

Simply click on any card to navigate to that section of the application.

Understanding User Modes

Helli AAC has two primary modes of operation:

1. Standard Mode

This is the default mode when you log in. Standard Mode provides access to all regular user features, including:

• Full page management (create, edit, delete)
• Calendar functionality
• Word category browsing
• Custom word creation
• Profile and settings management

2. Child Mode

Child Mode offers a simplified interface designed for end-users who need a more focused experience. The main features include text-to-speech, sentence building, and simplified navigation.

You can enter Child Mode by clicking the Child Mode icon in the navigation bar. To exit, you'll need to enter a PIN (default is 0000).

For detailed information about Child Mode features and functionality, see Section 4: Child Mode.

Subscription Requirements

Helli AAC operates on a subscription model with a Premium plan that unlocks all features. New users can start with a 20-day free trial.

With an active subscription or trial, you'll have access to Child Mode, Calendar functionality, unlimited Pages, word Categories, and Custom Words creation.

For detailed information about subscription options, pricing, and management, see Section 9.3: Subscription.

You can manage your subscription from the Profile page or view subscription options on the Pricing page.

3. Navigation Overview

Learn about the main navigation elements and how to move around the application efficiently.

Main Navigation Bar

The navigation bar is located at the top of the screen and provides access to the main features of Helli AAC. The navigation elements differ depending on whether you are in Standard Mode or Child Mode.

Common Navigation Elements

• Logo: Clicking on the Helli logo at the left side of the navigation bar will take you to the homepage.
• Lock/Unlock Icon: This toggle button allows you to switch between Standard Mode and Child Mode.
  • When in Standard Mode, clicking this icon will activate Child Mode and redirect you to the Pages screen.
  • When in Child Mode, clicking this icon will prompt you to enter your PIN to return to Standard Mode.
  • Note: Child Mode requires an active subscription. If you don't have a subscription, clicking this icon will redirect you to the Pricing page.

Standard Mode Navigation

In Standard Mode, the following menu items are available (subject to subscription status):

• Categories: Access words grouped by categories like Core Words, Actions, Food, etc.
• Pages: View, create, and manage communication boards.
• Calendar: Access the scheduling and event management feature.
• My Words: Manage your custom words library.
• Subscribe/Pricing: View subscription options (shown if you don't have an active subscription).
• Profile Icon: Quick access to your profile page.
• Settings Icon: Quick access to application settings.

Child Mode Navigation

Child Mode offers a simplified menu with fewer options:

• Pages: View and use communication boards.
• Calendar: View scheduled events and activities.
• Categories: Browse words by category.
• My Words: Access custom words.

Note: In Child Mode, clicking on words activates text-to-speech functionality and adds words to the sentence builder (when applicable).

Conditional Menu Items

Some menu items are only displayed based on certain conditions:

• When you have an active subscription, you'll see Categories, Pages, Calendar, and My Words in the menu.
• Without an active subscription, you'll see the Subscribe/Pricing option prominently in the menu.

Navigation Tips

• The logo is always available to quickly return to the homepage.
• Use the browser's back button if you need to return to a previous page.
• Look for action buttons (usually with icons like plus signs or edit icons) to perform common tasks on each page.
• When in doubt, you can always return to the homepage and start navigation from there.

4. Child Mode

Understanding how to use and navigate the simplified Child Mode interface.

Purpose and Benefits

Child Mode is a specialized interface designed with simplicity and ease of use in mind. It provides:

• Simplified Navigation: Fewer menu options to reduce confusion and focus on core communication functions.
• Protected Environment: Prevents accidental changes to settings or content by limiting edit capabilities.
• Focus on Communication: Emphasizes the communication aspects of the application over management functions.
• Text-to-Speech Integration: Words are spoken aloud when clicked to aid in learning and communication.
• Sentence Building: Words can be added to a sentence builder to create complete thoughts.

Subscription Requirement

Child Mode is a premium feature that requires an active subscription. If you don't have an active subscription and try to enter Child Mode, you will be redirected to the Pricing page.

How to Enter Child Mode

There are two ways to enter Child Mode:

1. From the Homepage:
   • Click on the "Child Mode" card on the homepage.
   • You will be redirected to the Pages screen in Child Mode.
2. From Any Screen:
   • Click on the Lock icon in the navigation bar.
   • You will be redirected to the Pages screen in Child Mode.

Features Available in Child Mode

Simplified Navigation Menu

The menu in Child Mode includes only:

• Pages: Access to communication boards.
• Calendar: View scheduled events and activities.
• Categories: Browse words by category.
• My Words: Access custom words.

Pages in Child Mode

• Pages are displayed in a grid with large, easily clickable thumbnails.
• Clicking on a page opens it for communication use.
• Edit functions are hidden to prevent accidental changes.

For detailed information about creating and managing pages, see Section 5: Pages.

Words and Categories in Child Mode

• Words are displayed with clear images and text.
• Clicking a word causes it to be spoken aloud using text-to-speech.
• Words are automatically added to the sentence builder when clicked.
• Categories are displayed as large, colorful tabs or buttons with emoji indicators.

For detailed information about browsing and using words by categories, see Section 7: Categories.

Sentence Builder

The Sentence Builder appears at the bottom of the screen in Child Mode and allows users to:

• Build sentences by clicking on words in sequence.
• Hear the complete sentence spoken by clicking on the play button.
• Clear the sentence and start over with the clear button.

How to Exit Child Mode

To exit Child Mode and return to Standard Mode:

1. Click on the Unlock icon in the navigation bar.
2. A PIN pad will appear asking for your Child Mode PIN.
3. Enter the 4-digit PIN that you configured in Settings.
4. If the PIN is correct, you will be returned to Standard Mode.

Note: If you forget your PIN, you will need to log out and log back in to bypass Child Mode.

Setting or Changing the Child Mode PIN

You can set or change your Child Mode PIN in the Settings page:

1. Navigate to Settings in Standard Mode.
2. Scroll down to the "Child Mode Settings" section.
3. Enter a new 4-digit PIN in the PIN field.
4. Click "Save Settings" to apply the changes.

The default PIN is 0000 if you haven't set one previously.

5. Pages

Creating, editing, and managing communication pages.

Overview of the Pages Screen

The Pages screen is where you can view, create, and manage your communication boards. Each page serves as a visual communication tool that can be customized with specific words and images.

Viewing Your Pages

When you access the Pages section, you'll see:

• A grid display of all your existing pages, with thumbnails showing their title and cover image.
• Options to create new pages.
• Sorting and filtering options to help you find specific pages.

Note: Pages function differently in Child Mode and Standard Mode. For information about how pages work in Child Mode, see Section 4: Child Mode.

The display will adapt based on whether you're in Standard Mode or Child Mode. In Child Mode, editing options are hidden to focus on page usage rather than management.

Creating a New Page

You can create a new page in two ways:

Manual Page Creation

1. Click the "Create New Page" button on the Pages screen.
2. Enter a title for your new page.
3. Select or upload a cover image that represents the page's purpose.
4. Choose the number of cards per row (layout setting) to determine how many words will appear in each row.
5. Click "Create" to generate your new blank page.
6. You'll be redirected to the page editor where you can add words to your page.

AI-Assisted Page Creation

1. Click the "AI Create" button on the Pages screen.
2. Enter a description or topic for your page (e.g., "Going to the beach" or "Mealtime communication").
3. The AI will suggest appropriate words and layout for your page based on the description.
4. Review the suggested page and make any desired changes.
5. Click "Create" to generate your AI-designed page.

Note: AI-assisted page creation is a premium feature requiring an active subscription.

Editing Page Details

To edit an existing page's details:

1. Find the page you want to edit on the Pages screen.
2. Click the three-dot menu (⋮) on the page card or the edit button.
3. Select "Edit Details" from the menu.
4. In the edit form, you can modify:
   • Page title
   • Cover image
   • Cards per row (layout setting)
5. Click "Save Changes" to apply your modifications.

Deleting a Page

To delete a page you no longer need:

1. Find the page you want to delete on the Pages screen.
2. Click the three-dot menu (⋮) on the page card.
3. Select "Delete" from the menu.
4. Confirm the deletion when prompted.

Caution: Deleting a page is permanent and cannot be undone.

Reordering Pages

You can change the order of your pages using drag-and-drop functionality:

1. On the Pages screen, click and hold on the page you want to move.
2. Drag the page to its new position in the grid.
3. Release the mouse button to drop the page in its new location.
4. The new order will be automatically saved.

Reordering allows you to prioritize frequently used pages or create a logical sequence of communication boards.

Using Page Presets

Helli AAC offers page presets to help you get started quickly:

1. Click the "Use Preset" button on the Pages screen.
2. Browse through available presets for common communication scenarios.
3. Select a preset that matches your needs.
4. The preset page will be added to your pages with pre-selected words and layout.
5. You can then customize the preset page as needed.

Presets are an excellent starting point for new users or for quickly creating pages for specific situations.

Viewing a Single Page

To view and use a specific page:

1. Click on any page thumbnail on the Pages screen.
2. The page will open, displaying all its word cards in the configured layout.
3. In Standard Mode, you'll see options to edit the page content.
4. In Child Mode, you'll see only the communication interface without editing options.

Working with a Single Page

• Standard Mode:
  • Click "Edit Page" to modify the page's word content.
  • Click "Add Word" to add new words to the page.
  • Drag words to rearrange their position on the page.
  • Remove words by clicking the delete icon on each word card.
• Child Mode:
  • Click any word to hear it spoken aloud.
  • Words will be added to the sentence builder at the bottom of the screen.
  • Use the sentence builder controls to play back the full sentence or clear it.

Tips for Effective Pages

• Group related words together on the same page for logical communication flow.
• Use clear, recognizable images for each word.
• Consider the user's needs and abilities when selecting the number of cards per row (fewer cards means larger, more accessible buttons).
• Create separate pages for different environments or activities (e.g., home, school, mealtime).
• Use the AI-assisted creation for specialized topics where you might not know all the relevant vocabulary.

6. Calendar

Using the calendar feature to manage schedules and events.

Overview of the Calendar Feature

The Calendar feature in Helli AAC allows you to create visual schedules by adding events with associated words and images. This is particularly useful for planning and visualizing daily activities, routines, and appointments.

The Calendar feature is a premium feature requiring an active subscription.

Different View Options

The Calendar offers multiple ways to view your schedule:

Month View

The default view shows an entire month at a glance:

• Days with scheduled events are highlighted.
• The current day is specially marked.
• Click on any day to see events scheduled for that day.

Week View

Displays a single week with more detailed event information:

• Events are shown in time slots throughout the day.
• Provides a more detailed view of your weekly schedule.
• Access this by clicking the "Week" button in the calendar controls.

Day View

Shows a detailed breakdown of a single day:

• All events for the selected day are displayed chronologically.
• Each event shows its associated word/image and time.
• Access this by clicking the "Day" button in the calendar controls.

Navigating Between Time Periods

You can easily navigate through different time periods using the following controls:

• Previous/Next Buttons: Navigate to the previous or next month, week, or day (depending on your current view).
• Today Button: Quickly return to the current day regardless of which date you're viewing.
• Month/Year Selector: In month view, you can click on the month name to jump to a specific month or year.

Selecting Dates

To select a specific date:

1. In Month view, click on the date you want to view or add events to.
2. The selected date will be highlighted, and you'll see any existing events for that date.
3. Alternatively, use the Day view to focus on a specific date.

Adding Events with Associated Words

To add an event to your calendar:

1. Select the date where you want to add an event.
2. Click the "Add Event" button that appears when a date is selected.
3. In the event creation dialog:
   • Select a start time for the event.
   • Optionally, set an end time if the event has a specific duration.
   • Use the search field to find a word to associate with the event.
   • Browse through the search results and select the appropriate word.
   • The selected word's image will be displayed with the event.
4. Click "Save" to add the event to your calendar.

Viewing Events on Specific Days

To view events scheduled for a specific day:

1. Click on the day in the Month view, or navigate to the day using Day view.
2. All events for that day will be displayed in chronological order.
3. Each event shows:
   • The associated word and its image
   • The scheduled time
   • Options to edit or delete the event (in Standard Mode)

Managing Events

Editing Events

1. Find the event you want to edit in any calendar view.
2. Click on the event to open it.
3. Click the edit/pencil icon.
4. Modify the time or associated word as needed.
5. Click "Save" to update the event.

Deleting Events

1. Find the event you want to delete in any calendar view.
2. Click on the event to open it.
3. Click the trash/delete icon.
4. Confirm the deletion when prompted.

Calendar in Child Mode

When accessing the calendar in Child Mode:

• The view is simplified for easier navigation.
• Editing functions are hidden.
• Events are displayed with larger, more prominent visuals.
• Clicking on event words activates text-to-speech.

Calendar Settings

You can adjust calendar-related settings in the Settings page:

• Week Start Day: Choose whether your calendar week starts on Sunday or Monday.

Tips for Effective Calendar Use

• Use the calendar to create visual schedules for daily routines.
• Add consistent events for recurring activities to establish patterns.
• Use distinctive images for different types of events to make them easily recognizable.
• Review the upcoming schedule in Child Mode to help users understand what to expect.
• Combine calendar events with Pages for comprehensive communication about activities.

7. Categories

Browsing and using categorized words.

Purpose of the Categories Page

The Categories page allows you to browse and access words organized by semantic categories. This organization makes it easier to find specific words for communication and ensures related vocabulary is grouped together logically.

The Categories feature is a premium feature requiring an active subscription.

Accessing the Categories Page

To access the Categories page:

1. Click on "Categories" in the main navigation menu.
2. If you don't have an active subscription, you'll be prompted to subscribe.
3. With an active subscription or during your trial period, you'll be taken to the Categories page.

Browsing Words by Category

The Categories page organizes words into logical groups such as:

• Core Words: Frequently used essential words.
• Actions: Verbs and activity-related words.
• Food: Words related to eating, meals, and food items.
• People: Words for family members, roles, and relationships.
• Places: Words for locations, rooms, buildings, etc.
• Feelings: Emotion-related vocabulary.
• Time: Words related to time concepts and scheduling.
• Descriptions: Adjectives and descriptive words.

Each category contains a collection of words with associated images that represent concepts within that category.

Color Coding (Fitzgerald Key)

Helly AAC uses colored dots to indicate different word types (Fitzgerald Key system):

• Orange: Nouns (people, places, things)
• Green: Verbs (actions)
• Blue: Adjectives (descriptive words)
• Yellow: Miscellaneous (conjunctions, prepositions, etc.)

Using the Category Tabs/Buttons

To navigate between different categories:

1. Locate the category tabs or buttons at the top of the Categories page.
2. Each category is represented by its name and an associated emoji for quick visual recognition.
3. Click on a category tab to display all the words in that category.
4. The currently selected category will be highlighted.

Searching for Words

In Standard Mode, you can search for specific words:

1. Locate the search bar at the top of the Categories page.
2. Type a word or part of a word you're looking for.
3. The display will filter in real-time to show only matching words.
4. You can clear the search by clicking the X in the search field or deleting your search term.

Note: The search function is not available in Child Mode to maintain a simplified interface.

Functionality Differences Between Modes

Standard Mode

In Standard Mode, the Categories page primarily serves as a browsing tool:

• Words are displayed with their images and text.
• Clicking a word will log the interaction but doesn't activate text-to-speech.
• The search function is available.
• You can use this mode to explore available vocabulary before adding words to Pages.

Child Mode

In Child Mode, the Categories page becomes an interactive communication tool:

• Words are displayed with larger, more accessible cards.
• Clicking a word activates text-to-speech, speaking the word aloud.
• Clicked words are added to the sentence builder at the bottom of the screen.
• The search function is hidden to maintain a simplified interface.

For detailed information about Child Mode features and functionality, including the sentence builder, see Section 4: Child Mode.

Using Categories with Pages

The Categories feature works well in conjunction with the Pages feature:

• Browse categories to discover words that would be useful on your custom pages.
• Use categories in Child Mode alongside custom pages for comprehensive communication.
• Categories provide access to a broader vocabulary than might be included on specific pages.

Tips for Using Categories Effectively

• Familiarize yourself with the available categories to quickly find words when needed.
• Use the search function when looking for specific vocabulary.
• In Child Mode, use categories to build sentences with the sentence builder.
• Combine category browsing with custom pages to access both general and personalized vocabulary.

8. My Words (Custom Words)

Creating and managing your own custom words.

Purpose of the My Words Page

The My Words page allows you to create and manage custom words specific to your needs. This feature is especially valuable for adding personalized vocabulary that isn't included in the standard word library, such as:

• Names of family members, friends, or caregivers
• Favorite items, toys, or personal belongings
• Places you frequently visit
• Specific activities relevant to your daily routine
• Any other personalized vocabulary needed for effective communication

Custom words can be used on pages and in the calendar just like standard words.

Note: The My Words feature is a premium feature requiring an active subscription.

Accessing the My Words Page

To access the My Words page:

1. Click on "My Words" in the main navigation menu.
2. If you don't have an active subscription, you'll be prompted to subscribe.
3. With an active subscription or during your 20-day trial period, you'll be taken to the My Words page.

Note: If you are in Child Mode, clicking on My Words will redirect you to the Pages screen, as custom word management is not available in Child Mode.

Viewing Your Custom Words

On the My Words page, you'll see:

• A list of all your existing custom words.
• Each word displayed with its image, text, and category.
• Options to add, edit, and delete words.
• Search and filter functions to help you find specific words.

Adding a New Custom Word

To add a new custom word:

1. Click the "Add Custom Word" button on the My Words page.
2. You'll be redirected to the custom word creation form.
3. Fill in the following details:
   • Word/Text: Enter the text of your custom word.
   • Image: Upload an image to associate with the word or select from available images.
   • Category: Select a category for your word from the dropdown menu.
   • Description (optional): Add any additional notes about the word.
4. Click "Save" to create your new custom word.
5. Your new word will now appear in your My Words list and be available for use on pages and in the calendar.

Editing an Existing Custom Word

To edit a custom word:

1. Find the word you want to edit in your My Words list.
2. Click the "Edit" button or icon (usually a pencil icon) associated with that word.
3. You'll be redirected to the edit form with the current word details pre-filled.
4. Make your desired changes to the text, image, category, or description.
5. Click "Save" to update the word with your changes.

When you edit a custom word, the changes will be reflected everywhere the word is used, including on pages and in calendar events.

Deleting a Custom Word

To delete a custom word you no longer need:

1. Find the word you want to delete in your My Words list.
2. Click the "Delete" button or icon (usually a trash icon) associated with that word.
3. A confirmation dialog will appear asking you to confirm the deletion.
4. Click "Confirm" or "Delete" to permanently remove the word.

Caution: Deleting a custom word will remove it from all pages and calendar events where it was used. This action cannot be undone.

Searching for Custom Words

To find a specific custom word:

1. Locate the search bar at the top of the My Words page.
2. Type the name or part of the name of the word you're looking for.
3. The list will filter in real-time to show only matching words.
4. Clear the search by clicking the X in the search field or deleting your search term.

Filtering Custom Words by Category

To view only words from a specific category:

1. Locate the category filter dropdown or buttons near the top of the My Words page.
2. Select the category you want to filter by.
3. The list will update to show only words from that category.
4. To view all words again, select "All Categories" or clear the filter.

Using Custom Words

Once created, your custom words can be used in various parts of the application:

• Pages: Add your custom words to any communication page.
• Calendar: Associate custom words with calendar events.
• Categories: Custom words will appear in their assigned categories when browsing the Categories page.

Tips for Effective Custom Words

• Use clear, high-quality images that are easily recognizable.
• Choose appropriate categories to help with organization.
• Be consistent with your naming conventions for related items.
• Consider creating custom words for frequently used phrases, not just single words.
• Regularly review and update your custom words as needs change.

9. Account Management

Managing your account information, settings, and subscription in Helli AAC.

10. Troubleshooting

Solutions for common issues and how to get support.

Common Issues and Solutions

Login Issues

• Problem: Unable to log in or continuous redirection to login page

  Solution:

  1. Verify that you're using the correct email and password.
  2. Clear your browser cache and cookies.
  3. Try using a different browser.
  4. If you've forgotten your password, use the "Forgot Password" option to reset it.
  5. If problems persist, contact support with your email address.

• Problem: "Authentication Error" message

  Solution:

  1. Check your internet connection.
  2. Try logging in again after a few minutes.
  3. If the problem continues, contact support.

Subscription and Payment Issues

For detailed information about subscription options, pricing, and management, see Section 9.3: Subscription.

• Problem: Premium features not accessible despite active subscription

  Solution:

  1. Log out and log back in to refresh your session.
  2. Check your subscription status in your Profile page (see Section 9.1: Profile).
  3. Verify that your payment was processed correctly through the Stripe portal.
  4. Contact support with your account email and payment confirmation if the issue persists.

• Problem: Payment declined or failed

  Solution:

  1. Verify that your payment information is correct and up to date.
  2. Check with your bank to ensure there are no restrictions on your card.
  3. Try an alternative payment method.
  4. Contact support if you need further assistance.

Child Mode Issues

• Problem: Forgot Child Mode PIN

  Solution:

  1. Log out of Child Mode by refreshing the page.
  2. Log back in with your email and password.
  3. Navigate to Settings in Standard Mode (see Section 9.2: Settings).
  4. Set a new PIN in the Child Mode Settings section.
  5. Save the changes.
  6. Remember that the default PIN is 0000 if you haven't set a custom one.

• Problem: Cannot enter Child Mode

  Solution:

  1. Verify that you have an active subscription or trial (Child Mode is a premium feature). For information about subscription status, see Section 9.3: Subscription.
  2. Try refreshing the page.
  3. Log out and log back in.
  4. Contact support if the issue persists.

Calendar Issues

• Problem: Events not saving or loading correctly

  Solution:

  1. Refresh the page to ensure the latest data is loaded.
  2. Try creating the event again.
  3. If the issue persists, take note of any error messages and contact support.
  4. Note: There are known issues with the calendar system that are being actively addressed.

Pages and Words Issues

• Problem: Pages not saving or changes not appearing

  Solution:

  1. Ensure you have clicked "Save" after making changes.
  2. Refresh the page to see if changes appear.
  3. Check your internet connection.
  4. If using AI-assisted creation, try again or use manual creation instead.

• Problem: Words not appearing in categories or pages

  Solution:

  1. Check if you're searching with filters applied.
  2. Verify that you're looking in the correct category.
  3. For custom words, ensure they were saved correctly.
  4. If words should appear on a page, check that they were properly added to that page.

Text-to-Speech Issues

• Problem: No sound when clicking words in Child Mode

  Solution:

  1. Check your device volume and ensure it's not muted.
  2. Verify that your browser has permission to play audio.
  3. Try using a different browser.
  4. Some browsers require user interaction first before playing audio - try clicking elsewhere on the page first.

Browser Compatibility

Helli AAC works best with the following browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari (on Mac and iOS)

For the best experience, please ensure your browser is updated to the latest version.

Getting Support

If you encounter issues that aren't covered in this troubleshooting guide, there are several ways to get support:

Contact Support

You can reach the Helli AAC support team by:

• Email: helly@helly.ee
• Include your account email, a description of the issue, and any error messages you received.
• Screenshots that show the problem can be very helpful.

When Contacting Support

Please include the following information to help us resolve your issue more quickly:

• Your account email address
• The device and browser you're using
• A clear description of the problem
• Steps to reproduce the issue
• Any error messages you received
• Screenshots if applicable

Response Time

The support team typically responds within 24-48 business hours. Priority is given to issues affecting access to the service or subscription-related concerns.

Feature Requests and Feedback

We're always looking to improve Helli AAC based on user feedback. If you have suggestions or feature requests, please send them to helly@helly.ee.